http://www.citehr.com/310965-service-definition-marketing-services.html
http://en.wikipedia.org/wiki/Services_marketing
http://www.businessdictionary.com/definition/service-marketing.html
http://www.managementstudyguide.com/definition-and-characteristics-of-services.htm
http://www.managementstudyguide.com/services-marketing.htm
http://nitikagulati15.blogspot.com/2013/10/services-and-services-marketing.html
http://wasqcon.com/characteristics-services-means-services-marketing/
http://nitikagulati15.blogspot.com/2013/10/services-and-services-marketing.html
http://www.referenceforbusiness.com/management/Sc-Str/Service-Industry.html
http://en.wikipedia.org/wiki/Tertiary_sector_of_the_economy
http://en.wikipedia.org/wiki/Transport
http://en.wikipedia.org/wiki/Distribution_%28economics%29
http://en.wikipedia.org/wiki/Wholesale
http://en.wikipedia.org/wiki/Retail
http://en.wikipedia.org/wiki/Entertainment
http://en.wikipedia.org/wiki/Financial_services
http://en.wikipedia.org/wiki/Agriculture
http://en.wikipedia.org/wiki/Manufacturing
http://en.wikipedia.org/wiki/Health_care
http://en.wikipedia.org/wiki/Education
http://en.wikipedia.org/wiki/Legal_advice
http://en.wikipedia.org/wiki/Restaurant
http://en.wikipedia.org/wiki/Service_%28motor_vehicle%29
http://www.google.com.ph/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&cad=rja&uact=8&ved=0CDIQFjAE&url=http%3A%2F%2Fwww.ebsdba.co.uk%2Fdocuments%2Fcourse-tasters%2Fenglish%2Fpdf%2Fh17se-bk-taster.pdf&ei=YYjlVP3RL9bp8AXm_IDoDA&usg=AFQjCNEpBprOjFSIpbYu7Qf2I85aqAhhbA&sig2=AvZ3x3b8kPrMmAgelP7KWQ&bvm=bv.85970519,d.dGc
http://www.slideshare.net/yasnysa/service-sector-management-8475790
http://yourbusiness.azcentral.com/service-marketing-triangle-14670.html
http://www.google.com.ph/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.slideshare.net%2Fmanjularolli%2Ffinal-service-mrkt-presentation&ei=6B3rVPrMB-HOmwWW_4KABA&bvm=bv.86475890,d.dGY&psig=AFQjCNHqMqLQAcHS6ALeTu6w48lHVPf_Qw&ust=1424781145338465
http://blog.verint.com/service-quality-gap-model
https://www.boundless.com/marketing/textbooks/boundless-marketing-textbook/services-marketing-6/service-quality-51/the-gap-model-254-4140/
https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=https%3A%2F%2Farividam.wordpress.com%2F2012%2F05%2F16%2Fsm%2F&ei=FTbsVPXLFYbTmAXzkICwDQ&bvm=bv.86475890,d.dGY&psig=AFQjCNGAzFzcXGcEULGOB_COTPkBqH-J1w&ust=1424852825242976
http://www.managementstudyguide.com/seven-p-of-services-marketing.htm
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.thecityofanaheim.com%2Fanaheim-local%2Fentertainment.html&ei=m0bsVIeyEYLbmgW604LADQ&bvm=bv.86475890,d.dGc&psig=AFQjCNFz-o0wn191hgKZWsYBt2gKOvR4FQ&ust=1424857031883760
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fmjmflorida.com%2F&ei=ukbsVMzQJsTlmAXL74DADQ&bvm=bv.86475890,d.dGc&psig=AFQjCNFrag11qXviMLn8SNz9QzCbhs6wQA&ust=1424857140849593
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.stoel.com%2Ffinancial-industry-ma&ei=OEfsVIuNKcbPmwX2lYKYDQ&bvm=bv.86475890,d.dGc&psig=AFQjCNE8g4glsLk_lmD_5lVI4r9uEmQvyg&ust=1424857254551292
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.pids.gov.ph%2Finfocus.php&ei=ZkjsVOeuNqK2mQXntoCoDg&bvm=bv.86475890,d.dGc&psig=AFQjCNEiKBg2QfkQ05650TVeQCZreVtEBg&ust=1424857418826117
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fsinebridge.com%2Findustries%2Fmanufacturing%2F&ei=2kjsVOv1BsS0mwXTvoKYDQ&bvm=bv.86475890,d.dGc&psig=AFQjCNFoGzZSD03qT-_VvtMEDRVIkLazVA&ust=1424857678358515
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.medypal.com%2FMedypalBlog%2FTop-Hospitals-in-Bangalore&ei=OEnsVMuBF4SzmAXLjoCoDQ&bvm=bv.86475890,d.dGc&psig=AFQjCNHGooCPdazz_ENNjWSw2yGarvbKEQ&ust=1424857777816921
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fblog.frontrowed.com%2F&ei=3EnsVMuVMsawmAXB9YK4DQ&bvm=bv.86475890,d.dGc&psig=AFQjCNEvmGJZ9CnbdLlISKfhPNs-_kcj6w&ust=1424857930226544
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.pageinc.org%2F%3FA6&ei=ZkrsVN__CIml8QXC6YKoAw&bvm=bv.86475890,d.dGc&psig=AFQjCNFpiUhPLXwVAZCm1doHQbXV8IHLPQ&ust=1424858079839602
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.jshotels.com%2Fen%2Fhotel-in-mallorca-beachfront-photos.html&ei=60rsVOLtNMLcmAWThYKoDQ&bvm=bv.86475890,d.dGc&psig=AFQjCNGcfMjNGeaEHOqDA_PBWdon70kK-w&ust=1424858201415560
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.southfloridawages.com%2Fmechanics%2Fmechanics-under-the-fair-labor-standards-act%2F&ei=Y0vsVM2kOcnr8AXazoGYAw&bvm=bv.86475890,d.dGc&psig=AFQjCNET3Jmy9dqki1U--7gvUc_xMeIm0g&ust=1424858331698954
http://en.wikipedia.org/wiki/Services_marketing
http://www.businessdictionary.com/definition/service-marketing.html
http://www.managementstudyguide.com/definition-and-characteristics-of-services.htm
http://www.managementstudyguide.com/services-marketing.htm
http://nitikagulati15.blogspot.com/2013/10/services-and-services-marketing.html
http://wasqcon.com/characteristics-services-means-services-marketing/
http://nitikagulati15.blogspot.com/2013/10/services-and-services-marketing.html
http://www.referenceforbusiness.com/management/Sc-Str/Service-Industry.html
http://en.wikipedia.org/wiki/Tertiary_sector_of_the_economy
http://en.wikipedia.org/wiki/Transport
http://en.wikipedia.org/wiki/Distribution_%28economics%29
http://en.wikipedia.org/wiki/Wholesale
http://en.wikipedia.org/wiki/Retail
http://en.wikipedia.org/wiki/Entertainment
http://en.wikipedia.org/wiki/Financial_services
http://en.wikipedia.org/wiki/Agriculture
http://en.wikipedia.org/wiki/Manufacturing
http://en.wikipedia.org/wiki/Health_care
http://en.wikipedia.org/wiki/Education
http://en.wikipedia.org/wiki/Legal_advice
http://en.wikipedia.org/wiki/Restaurant
http://en.wikipedia.org/wiki/Service_%28motor_vehicle%29
http://www.google.com.ph/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&cad=rja&uact=8&ved=0CDIQFjAE&url=http%3A%2F%2Fwww.ebsdba.co.uk%2Fdocuments%2Fcourse-tasters%2Fenglish%2Fpdf%2Fh17se-bk-taster.pdf&ei=YYjlVP3RL9bp8AXm_IDoDA&usg=AFQjCNEpBprOjFSIpbYu7Qf2I85aqAhhbA&sig2=AvZ3x3b8kPrMmAgelP7KWQ&bvm=bv.85970519,d.dGc
http://www.slideshare.net/yasnysa/service-sector-management-8475790
http://yourbusiness.azcentral.com/service-marketing-triangle-14670.html
http://www.google.com.ph/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.slideshare.net%2Fmanjularolli%2Ffinal-service-mrkt-presentation&ei=6B3rVPrMB-HOmwWW_4KABA&bvm=bv.86475890,d.dGY&psig=AFQjCNHqMqLQAcHS6ALeTu6w48lHVPf_Qw&ust=1424781145338465
http://blog.verint.com/service-quality-gap-model
https://www.boundless.com/marketing/textbooks/boundless-marketing-textbook/services-marketing-6/service-quality-51/the-gap-model-254-4140/
https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=https%3A%2F%2Farividam.wordpress.com%2F2012%2F05%2F16%2Fsm%2F&ei=FTbsVPXLFYbTmAXzkICwDQ&bvm=bv.86475890,d.dGY&psig=AFQjCNGAzFzcXGcEULGOB_COTPkBqH-J1w&ust=1424852825242976
http://www.managementstudyguide.com/seven-p-of-services-marketing.htm
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.thecityofanaheim.com%2Fanaheim-local%2Fentertainment.html&ei=m0bsVIeyEYLbmgW604LADQ&bvm=bv.86475890,d.dGc&psig=AFQjCNFz-o0wn191hgKZWsYBt2gKOvR4FQ&ust=1424857031883760
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fmjmflorida.com%2F&ei=ukbsVMzQJsTlmAXL74DADQ&bvm=bv.86475890,d.dGc&psig=AFQjCNFrag11qXviMLn8SNz9QzCbhs6wQA&ust=1424857140849593
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.stoel.com%2Ffinancial-industry-ma&ei=OEfsVIuNKcbPmwX2lYKYDQ&bvm=bv.86475890,d.dGc&psig=AFQjCNE8g4glsLk_lmD_5lVI4r9uEmQvyg&ust=1424857254551292
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.pids.gov.ph%2Finfocus.php&ei=ZkjsVOeuNqK2mQXntoCoDg&bvm=bv.86475890,d.dGc&psig=AFQjCNEiKBg2QfkQ05650TVeQCZreVtEBg&ust=1424857418826117
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fsinebridge.com%2Findustries%2Fmanufacturing%2F&ei=2kjsVOv1BsS0mwXTvoKYDQ&bvm=bv.86475890,d.dGc&psig=AFQjCNFoGzZSD03qT-_VvtMEDRVIkLazVA&ust=1424857678358515
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.medypal.com%2FMedypalBlog%2FTop-Hospitals-in-Bangalore&ei=OEnsVMuBF4SzmAXLjoCoDQ&bvm=bv.86475890,d.dGc&psig=AFQjCNHGooCPdazz_ENNjWSw2yGarvbKEQ&ust=1424857777816921
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fblog.frontrowed.com%2F&ei=3EnsVMuVMsawmAXB9YK4DQ&bvm=bv.86475890,d.dGc&psig=AFQjCNEvmGJZ9CnbdLlISKfhPNs-_kcj6w&ust=1424857930226544
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.pageinc.org%2F%3FA6&ei=ZkrsVN__CIml8QXC6YKoAw&bvm=bv.86475890,d.dGc&psig=AFQjCNFpiUhPLXwVAZCm1doHQbXV8IHLPQ&ust=1424858079839602
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.jshotels.com%2Fen%2Fhotel-in-mallorca-beachfront-photos.html&ei=60rsVOLtNMLcmAWThYKoDQ&bvm=bv.86475890,d.dGc&psig=AFQjCNGcfMjNGeaEHOqDA_PBWdon70kK-w&ust=1424858201415560
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fwww.southfloridawages.com%2Fmechanics%2Fmechanics-under-the-fair-labor-standards-act%2F&ei=Y0vsVM2kOcnr8AXazoGYAw&bvm=bv.86475890,d.dGc&psig=AFQjCNET3Jmy9dqki1U--7gvUc_xMeIm0g&ust=1424858331698954
http://theconsumerfactor.com/en/5-stages-consumer-buying-decision-process/
http://www.google.com.ph/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fkarthikcp.weebly.com%2Fthe-marketing-product-diary%2Funderstanding-the-consumer-buying-decision-process&ei=boztVJmODcr28QXW6IEg&bvm=bv.86956481,d.dGY&psig=AFQjCNFBwH2h3m_AOyxAcysqsWfAVGsIXg&ust=1424940084056696
http://theconsumerfactor.com/en/4-factors-influencing-consumer-behavior/
http://www.slideshare.net/imtiaz2578/customer-expectations-of-service-32007310
http://www.open.ac.uk/cpdtasters/gb011/page2.htm
https://www.google.com.ph/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=https%3A%2F%2Fberdigan.wordpress.com%2F2013%2F03%2F26%2Fcustomer-gap-customer-expectations-and-perceptions%2F&ei=TJTtVPCvLIOsmAWSk4CYDQ&psig=AFQjCNF1QCs21mXnJKPDaZatMKYfNTkjiA&ust=1424942357655663
http://www.google.com.ph/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=0CCoQFjAB&url=http%3A%2F%2Fhighered.mheducation.com%2Fsites%2Fdl%2Ffree%2F0077107950%2F577210%2F04ch03.pdf&ei=BY_tVIfoFeHbmgXxhIHoCA&usg=AFQjCNEOFccsNrHmIAtuNrYli8viYHoUFQ&sig2=HgFTGx_aIDuQ9fygWkPcrA
http://www.yourarticlelibrary.com/company/service-management/factors-that-influence-the-desired-and-adequate-service-expectations/34023/
https://books.google.com.ph/books?id=xbdyAwAAQBAJ&pg=PA4&lpg=PA4&dq=overview+of+services+marketing&source=bl&ots=x-WiWETj_u&sig=0mhG-9MT-k5OBf0YPmQJd1_Yb-I&hl=en&sa=X&ei=d3jtVPyBOYrl8AXOw4CwCw&ved=0CD4Q6AEwBA#v=onepage&q=overview%20of%20services%20marketing&f=false
https://www.youtube.com/watch?v=t0_DK-4MU_g
http://www.ehow.com/list_6741082_service-marketing-objectives.html
http://www.google.com.ph/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=http%3A%2F%2Fkarthikcp.weebly.com%2Fthe-marketing-product-diary%2Funderstanding-the-consumer-buying-decision-process&ei=boztVJmODcr28QXW6IEg&bvm=bv.86956481,d.dGY&psig=AFQjCNFBwH2h3m_AOyxAcysqsWfAVGsIXg&ust=1424940084056696
http://theconsumerfactor.com/en/4-factors-influencing-consumer-behavior/
http://www.slideshare.net/imtiaz2578/customer-expectations-of-service-32007310
http://www.open.ac.uk/cpdtasters/gb011/page2.htm
https://www.google.com.ph/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAYQjB0&url=https%3A%2F%2Fberdigan.wordpress.com%2F2013%2F03%2F26%2Fcustomer-gap-customer-expectations-and-perceptions%2F&ei=TJTtVPCvLIOsmAWSk4CYDQ&psig=AFQjCNF1QCs21mXnJKPDaZatMKYfNTkjiA&ust=1424942357655663
http://www.google.com.ph/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=0CCoQFjAB&url=http%3A%2F%2Fhighered.mheducation.com%2Fsites%2Fdl%2Ffree%2F0077107950%2F577210%2F04ch03.pdf&ei=BY_tVIfoFeHbmgXxhIHoCA&usg=AFQjCNEOFccsNrHmIAtuNrYli8viYHoUFQ&sig2=HgFTGx_aIDuQ9fygWkPcrA
http://www.yourarticlelibrary.com/company/service-management/factors-that-influence-the-desired-and-adequate-service-expectations/34023/
https://books.google.com.ph/books?id=xbdyAwAAQBAJ&pg=PA4&lpg=PA4&dq=overview+of+services+marketing&source=bl&ots=x-WiWETj_u&sig=0mhG-9MT-k5OBf0YPmQJd1_Yb-I&hl=en&sa=X&ei=d3jtVPyBOYrl8AXOw4CwCw&ved=0CD4Q6AEwBA#v=onepage&q=overview%20of%20services%20marketing&f=false
https://www.youtube.com/watch?v=t0_DK-4MU_g
http://www.ehow.com/list_6741082_service-marketing-objectives.html